We’re sorry we missed you! We make three different attempts to deliver your parcel.

Unfortunately, we are unable to replace the product or issue a refund if the parcel is damaged. Please inform the sender and they will provide a solution for you.

If your package was lost or delivered to the wrong location, please contact us as soon as possible and our customer service team can assist you.

We will make three delivery attempts on different days. If your delivery does not require a signature, we will leave your package at a secure location, such as your doorstep. Alternatively, it will be handed building personnel, i.e: concierge, security team, or receptionist.

Shipping timelines vary depending on the sender’s location, destination address, and chosen shipping method. You can track your shipment's progress anytime using the tracking feature on our website.

Delivery is available on Saturdays.

For security reasons, we cannot redirect a package to a new address. If you need to cancel your shipment, please contact us. You may also reach out to the sender.

Unfortunately, we do not deliver to PO boxes.

Please contact our customer service team to update your delivery preferences. We’ll do our best to accommodate your preferred delivery window.

Once your package has left our facility, you will need to contact the sender for more information.

Please see our tracking page for all delivery information, including your proof of delivery photos.

Packages can be received by other members of your household or building personnel i.e: concierge, security teams or receptionists.

Please contact our customer service team and we will be happy to assist you in updating your shipping information.

Please contact the sender or our customer service team to cancel your order.

We do not offer a pickup location but we will attempt to deliver your parcel on three different days.

To ensure we can assist you as effectively and efficiently as possible, we ask that you reach out to us via the parcel inquiries form or by live chat on our website. We do not offer phone support at this time.